Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
How long does it take to onboard a full facility?
Our bulk onboarding process allows facilities to set up 50+ residents in a single afternoon. We provide a streamlined data-entry portal specifically designed for administrative staff.
Does this replace our existing Electronic Medical Records (EMR)?
No. Tap4Med is designed to complement your EMR by providing a high-speed “Emergency Bridge.” It ensures that first responders can access life-saving data in seconds without needing to login to your internal facility systems.
What happens when a resident leaves or a card is lost?
Cards can be deactivated or reassigned instantly through the Facility Dashboard. If a card is lost, a new one can be synced to the existing profile in seconds.
Is Tap4Med HIPAA compliant?
Yes. We use enterprise-grade encryption and follow strict HIPAA protocols to ensure that resident health information is stored securely and only accessible by authorized individuals during an emergency.
Who can see the resident’s data?
The data is only revealed when the physical card is tapped or the unique secure code is entered.
What if the internet is down at the facility?
Tap4Med cards utilize NFC technology that triggers the browser on any mobile device. As long as the first responder has cellular data (which they do), the information is accessible regardless of the facility’s Wi-Fi status.
Do you offer bulk pricing for senior living communities?
Yes, we offer tiered pricing models based on the number of residents and the level of administrative support required.
How can I contact your customer service?
Our customer service team is available to assist you via email or phone. You can find our contact information on our websites Contact Us page. We strive to respond to all inquiries within 24 hours.